Return Policy

At AFROSOUND.NET, customer satisfaction is important to us. If your order arrives damaged, defective, incorrect, or different from what you ordered, please contact us so we can assist you with a return, exchange, or refund.

1. Eligible Return Reasons

Returns may be accepted in the following cases:

  • The product arrives damaged.
  • The product arrives defective.
  • The product design is different from what you ordered.
  • The product size differs from what you ordered.
  • The product material differs from what you ordered.
  • You received the wrong product.

2. Return Conditions

Returned items must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must not be washed, altered, damaged, or modified by the customer.
  • The item must be returned in its original packaging when possible.
  • The item must include any original tags, labels, or accessories if applicable.

Items that have been used, damaged by the customer, altered, or returned without approval may not be eligible for a refund or exchange.

3. Return Time Frame

Customers may request a return within 30 days after the order has been delivered.

After 30 days from the delivery date, the order will be considered accepted by the customer and may no longer be eligible for return or refund.

4. Return Costs

All transactions are processed in U.S. dollars (USD).

We do not charge restocking fees.

If the return is due to our error, such as a wrong item, damaged item, defective item, or shipping mistake, we will cover the return shipping cost.

If the return is due to customer preference, incorrect product selection, change of mind, or any reason not caused by AFROSOUND.NET, the customer is responsible for the return shipping cost.

Original shipping costs, if any, are non-refundable unless the return is due to our error.

5. How to Request a Return

To request a return, please contact us by email at [email protected] with the following information:

  • Order ID
  • Customer name
  • Item(s) you wish to return
  • Reason for return
  • Photos of the product, if the item is damaged, defective, or incorrect

After receiving your request, we will review it and provide return instructions by email.

Please do not send any item back without receiving return approval from us first. Returns sent without prior approval may not be accepted.

6. Return Address

Approved returns should be sent only after receiving confirmation and instructions from our support team.

Return Recipient: AFROSOUND.NET Returns

Operations Office:
652 Fall Wood Trail
Fort Worth, TX 76131, USA

Please email us before sending any return package.

7. Refund Policy

Refunds may be issued in the following cases:

  • The order was placed successfully but has not yet been shipped.
  • The product is out of stock and the website was not updated in time.
  • The customer received a damaged, defective, or incorrect item due to our error.
  • The return request has been approved and the returned item meets our return conditions.

8. Refund Method

Refunds will be issued to the original payment method used at checkout.

If the order was paid through a third-party payment processor, the refund will be processed through that payment processor.

9. Refund Processing Time

Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved.

If approved, refunds are typically processed within 3–5 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. In most cases, refunds may take up to 14 business days to appear after processing.

10. Full Refunds

If the return or refund is due to an error by AFROSOUND.NET, such as a wrong item, defective item, or damaged item, and your request is approved, we will issue a full refund for the eligible item.

11. Contact Information

If you have any questions about returns or refunds, please contact us:

AFROSOUND.NET
Operated by AMANDA TOVAR LLC

Email: [email protected]

Operations Office:
652 Fall Wood Trail
Fort Worth, TX 76131, USA

Thank you for shopping with AFROSOUND.NET.